Understanding Hosted Contact Centers A hosted contact center is also known as a cloud-based or virtual contact center. It is a fully hosted remote service in which a third-party supplier operates all the equipment, software, and applications. Instead of installing on-site infrastructure, hosted contact centers can be accessed over the Internet. This enables businesses to manage custo... https://medium.com/@marketing.aditi01/what-is-a-hosted-contact-center-benefits-how-it-works-5e7c444849f4