The Consumer Protection Act 2019 replaced the earlier Consumer Protection Act, 1986, providing a more robust legal framework to address contemporary consumer issues. The Act amplifies the rights of the consumer in a modern fashion, injects into the grievance redressal process management, and creates serious liabilities for manufacturers, sellers, and service providers in general. Unde... https://www.leadindia.law/blog/en/key-criteria-for-filing-a-defective-product-claim-under-the-cpa-2019/